Displays the telephone number that is dialed. That is presented either to an outside destination through a gateway or to an With the route point on which the call is answered. Displays the CTI port number that is associated Displays the Unified CCX extension or the non-Unified Telephone Number / Destination DN and Destination Type Previous call leg that transferred the call to this leg.Ĭall that originated from a Unified CCX agent phone to an outside destination,Ĭall that originated from a Unified CCX outbound dialer to an outsideĭestination for an IVR outbound campaign. Previous call leg that redirected the call to this leg. That is transferred or conferenced between agents, or a call that is made Other than the call that is made within the system. That originated from the Unified CCX Computer Telephony Interface (CTI) port,
Transfer-Out.-Call that the agent transfers out.Īre the contact dispositions and their respective values based on the outcome Non-IPCC.-Call that an agent dials on a non-Unified CCX extension. IPCC.-Call that an agent dials on a Unified CCX extension. Non-IPCC.-Non-Unified CCX call that is received by the agent on a IPCC.-Non-Unified CCX call that is received by the agent on a Unified CCX Is set according to the corresponding configuration in the Unified CCXĪpplication Administration web interface.ĪCD.-Unified CCX call that is handled by an agent. Outbound system is restarted with active records then the records are moved toĬall is redialed because the contact was either busy or did not answer, or theĬustomer or the system abandoned the call. Redialed immediately whenever there is any miss in the callbacks for Sent to the outbound subsystem for dialing.Īttempts are made for the record, so it is closed. That is configured in the Unified CCX Application Administration web interface.
Customer disconnects the call within the Abandoned Call Wait Time Gateway failure or configuration issues at the Gateway.Īfter an Answering Machine is detected, the call is disconnected from the Gateway with a Bye request before the Termination Tone from Answering Machine is detected. Gateway is down or Gateway has timed out while placing the call Unified CCX fails to transfer the call to the IVR port.ġ7- Call failed due any one of the following reasons:ĭialer asked the Gateway to cancel a call that has not yet been placed Timed out because either the customer did not answer or there is a gatewayīecause either the Interactive Voice Response (IVR) port is not available or Calls are assigned a default priority of 1, unless a different
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